The Art of Telephone Selling & Persuasion
Even in 2011 the telephone is still an essential tool for many sales companies whether that’s as a sales professional chasing proposal updates, a telemarketing team making appointments or customer service professionals dealing with client queries.
Naturally using the telephone is a hugely difficult medium for communicating because of the lack of any visual cues, client body language or the context/surroundings the customers are in.
This course has been expertly designed and meticulously tested for you to take advantage of the very latest persuasion and influence strategies to ensure you and your team get the YES response.
Duration:
This hugely popular course can be delivered in a number of formats from a 1 hour keynote to an intensive 3 days. For further information click here or call us on 0844 8444 099
The Art of Telephone Selling & Persuasion – Course Content
· Your Mindset – Are you prepared for success?
· Understanding the importance of YOUR role
· Gate keeping strategies that WORK FAST! – What you will NOT find are the techniques known and used by everyone else and which can be found in many existing publications. The Salesology approach has been designed to get you past the gatekeeper NOT to for you to build a loving relationship with them over the course of a year.
· Building instant rapport using the telephone
· The MONUMENTAL importance of Voice Tone! – Ever noticed that within 2 words being spoken by a friend you have all the information you require to ask whether they are alright? The understanding of voice tone is the absolute KEY to building rapport, keeping a client interested and commanding the outcome of the call. If nothing else then learn how to use your voice... It will pay-off instantly!
· Persuasive Questioning – You will discover 2 very unique forms of questioning technique that ensures you know the answers BEFORE you’ve asked the question and uncover hidden objections that otherwise would result in a NO.
· Persuasive Delivery – Why can you still remember a fairy tale read or told to you 20 years ago yet can’t remember the full specifications of your OWN products? Prospect and clients HAVE to have your material given to them in a specific fashion in order for them to take action.
· Overcoming Objections – “Objections are buying signals” Isn’t this what we are all told? In part this may be true; however, are they not just unanswered questions? So what if there was a way of answering those questions BEFORE the prospect had even thought about them ensuring they have no reason to say NO?
· Securing the Order – Did you know that there is 1 very easily identifiable voice tone used by a prospect that, if heard, is a huge give away that they are ready to do business with you or at the very worst is susceptible for you to ask for their business. This, together with some very unique closing strategies will enable you and your team to have the confidence to secure the order, quickly.
· Script / Call Process design and writing – Naturally, whether you prefer a scripted approach or whether a call structure is your preferred method, Salesology can help inject new persuasive language and techniques into what you are already using or will provide a completely new format that works.
For pricing, additional content or to get us in the either fill out the form below or call us NOW on 0844 8444 099